New Pudsey Station’s ticket office could shut permanently as part plans for a mass closure across England.
Industry body the Rail Delivery Group (RDG) unveiled proposals yesterday (Wednesday) which could lead to nearly all offices being shut, with facilities only remaining open at the busiest main stations, like Leeds.
It comes after Transport Secretary Mark Harper wrote to train operators asking them to cut costs.
The ticket office at Horsforth Station is also earmarked for closure, and a public consultation launched.
Posters have gone up in stations, inviting the public to take part in the consultation, after which the government will make the final decision on which offices will close.
Currently around three out of every five stations has a ticket office, although some are only staffed part time.
“The ways our customers buy tickets has changed and it’s time for the railway to change with them,” said Jacqueline Starr chief executive of the Rail Delivery Group (RDG), which represents train companies. She said the changes would be phased in gradually.
Only 12% of tickets were sold at ticket offices last year, she said, with the rest bought online or from vending machines.
Under the plans, if a passenger was unable to buy a ticket, they would be able to buy one during the journey, at a ticket office en-route or at their destination, the RDG said.
The closure programme is expected to last for three years.
The move has been opposed by disability campaigners Transport for All, who are concerned about accessibility. There are also concerns about older and vulnerable people.
Users on social media gave a mixed reaction.
“This is a short-sighted plan that will affect many rail users at a time when we need to be encouraging train use,” said Darren Parkinson.
Journalist Simon Calder tweeted: “The biggest upheaval in a generation: closing almost all England’s station ticket offices Disability campaigners: “Ticket office staff are a crucial accessibility feature” Rail firms: “Staff will transition to multi-skilled customer ambassador roles”.”
People can have their say here.