Leeds City Council-run leisure centres – including those in Armley, Kirkstall and Pudsey – are updating their terms and conditions to help improve customer experience, writes Keely Bannister.
The first change, from Sunday 1st September, will see people required to bring their membership card to the centre on every visit with a strict no card, no entry policy.
The council hopes this will:
- Reduce queues
- Result in quicker admittance
- See staff have more time to help people
- Help to stop abuse of the facilities and reduce overcrowding
If you do not bring your card and you are unable to go home and get it, you will be charged at standard non-member price.
If you have lost your membership card, a replacement can be bought at a cost of £2 per card.
The second change will see a cancellation fee being charged to people’s membership account if they miss a class or activity booking or if a class or activity booking is cancelled less than one hour before its start time.
The easiest way to cancel a class or activity you can no longer attend is through the Active Leeds app or website.
Alternatively you can contact the centre themselves and let them know.
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